Chat bots are crucial for online businesses in today’s modern age. Customers will inevitably have questions and concerns, but there isn’t always someone around who can help to field any of them effectively.
And sometimes customers end up bringing up concerns or questions that can be answered within a matter of seconds.
Instead of assigning a staff member to deal with potentially innocuous questions, or running the risk of a customer going ignored, why not install a chatbot onto your website or homepage?
Chatbots are programmed to respond to customer questions and concerns with information provided to them by the business.
This helps to open clear and direct lines of communication, without the need for any extra human resources.
However, Chat bots often come under criticism for seeming rather impersonal, or even outright unhelpful.
Sometimes their responses don’t make much sense, or they provide answers that are altogether unsatisfying.
You may even have to untrain your chatterbot to avoid making certain statements or responses, to help make the user experience better.
But how do you actually go about doing that? Is it difficult? If your chatterbot is acting up, don’t worry, we’re here to help you resolve it quickly and efficiently. Read on below to find out how!
What Is A Chatterbot?
In the simplest terms, a chatterbot is an artificial intelligence program that provides text-based communication with a programmed bot.
They are most commonly used by businesses to help to field questions or concerns from customers, and you will likely have seen one on a business’s website popping up to ask if you have any questions.
Chatterbots make it easier for businesses to communicate with their customers without having to employ agents to carry out the work for them, as artificial intelligence can do it for free, and more instantaneously.
How Do You Untrain A Statement From A Chatterbot?
Whenever a chatterbot is set up for an online business, it is first trained to respond to certain keywords, phrases, or even full statements with specific responses that are chosen by the business.
Of course, if these phrases and keywords can be trained, then it also stands to reason that they can be untrained.
Unfortunately, untraining a chatterbot is far easier said than done, but it is possible.
Sadly, it requires completely resetting the chat database for your chatterbot. This means that it isn’t so easy for non-technical users.
In order to untrain a statement from a chatterbot, you need to remove all the training data that has been added to the system.
The process involves removing every single piece of data that was ever entered into the system.
In order to do this, you should head to the command terminal of your chatterbot program. Within this terminal, you will be able to completely reset your database. Type into the terminal:
chatbot = ChatBot (“botName”)
chatbot.storage.drop()
Using this command will cause the database to reset completely.
Can You Untrain A Specific Statement From Chatterbot?
Unfortunately, there is no recommended method for untraining a specific statement from a chatterbot.
This is because erasing one statement improperly would cause numerous errors in other statements in the chatterbot’s database.
This is why it is generally easier to just start from scratch, in order to build your chatterbot stronger and better than it ever was before.
Why Would You Untrain A Statement From Chatterbot?
You may find yourself needing to untrain a statement from a chatterbot because it is proving unhelpful.
If your chatterbot is frequently providing unsatisfactory or confusing responses to your customers, then you will need to untrain it.
Unfortunately, as we have mentioned previously, it is immensely difficult to untrain a very specific statement, and you may even have to create chatterbot’s statement database from scratch.
How Do You Prevent Your Chatterbot From Needing To Be Untrained?
Luckily, the likelihood that you will need to untrain your chatterbot is very low. Though problems and errors can still occur, chatterbots are very well developed to produce only the highest quality responses based on the data that you feed to them.
You are able to stay in control of every step in the creative process of developing a chatterbot database, so you can decide what is and is not appropriate for your chatterbot to say.
If you are worried about potential issues with chatterbot statements in the future, then you should aim to make frequent backups of your chatterbot’s statement database.
This way, whenever your chatterbot encounters problems, or you find a statement from the bot that is unhelpful or input statements from the user trip up the bot, you can make a complete reset of the database.
Once you have made the complete reset of your chatterbot’s database, you can then make use of your backup to return it to how it was before you encountered your problem.
Remember that your chatterbot is constantly learning as it interacts with a wider range of customers.
This helps it to provide better and more relevant responses to countless statements from customers.
Of course, as a result of this constant learning, it may occasionally learn a few bad habits that need to be rectified.
This is why it is crucial to make regular backups and save them each separately, labeled by date.
To Wrap Up
Unfortunately, untraining a chatterbot isn’t the easiest task in the world. It involves some amount of technical knowledge, and done incorrectly it could instead cause far worse cascade failures.
Instead, the recommended fix for any statement issues in chatterbot is to completely reset the statement database.
While this may initially sound frustrating, it would be easier to build the statement database again from scratch than to try to remove just one. This is the best solution for non-technical users.
However, it is possible to make backups of chatterbot’s statement database, so that you can then restore your chatterbot to act how it did when you last made your backup.
This helps to curb any potential problems that can arise from chatterbot’s machine learning.
Frequently Asked Questions
What Is ChatterBot Corpus Library
The ‘Corpus’ within a chatterbot program is a complete record of dialog data so that the chatterbot can retain all conversations it has so that it can then analyze them to improve its performance moving into the future.
Why ChatterBot Is Not Installing
In order for chatterbot to properly install, you need to ensure that you are using Python 3 64 bit to run it. If you are not using this, then chatterbot simply will not run or install, as its latest versions require it.
How Does ChatterBot Training Work
Chatterbot training works by feeding your chatterbot with plenty of example dialogue and any preset responses that a business wants so that the chatterbot can respond in relation to the input statement far more accurately.
This is crucial to retaining customers and creating a successful online business.
